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Management Sciences 5307 MCQs [All-Courses]

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Management Sciences focuses on the planning, organizing, leading, and controlling of resources to achieve organizational goals.This subject is highly important for competitive exams, academic study, and professional careers in the business and public sectors.

All Topics  5307

According to service quality model, the ability to provide the service accurately and dependably is classified as __________?
A empathy
B reliability
C responsiveness
D assurance
Correct Answer: reliability
The services such as repair and installation services are classified as __________?
A empathy services
B value-augmenting services
C facilitating services
D assurance services
Correct Answer: facilitating services
The kind of qualities that buyers used to evaluate before purchasing the product are classified as __________?
A search qualities
B credence qualities
C experience qualities
D minor qualities
Correct Answer: search qualities
The act of specific performance offered by one party to another and tangible in nature is classified as __________?
A service
B product
C co-branding
D None of the above
Correct Answer: service
The hospitals, loan agencies, postal services and schools are examples of the services of __________?
A government sector
B private non-profit sector
C manufacturing sector
D business sector
Correct Answer: government sector
The legal staff, computer operators and accountants are the examples of services of __________?
A government sector
B private non-profit sector
C manufacturing sector
D business sector
Correct Answer: manufacturing sector
Considering the categories of services mix, the air travel with eatable is classified as _________?
A tangible goods with accompanying services
B pure tangible goods
C pure services
D major service with minor goods
Correct Answer: major service with minor goods
According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?
A responsiveness
B assurance
C empathy
D reliability
Correct Answer: responsiveness
The technique which tries to identify real cost of serving an individual customer is called ______?
A activity based accounting
B cost based accounting
C price based accounting
D turnover based accounting
Correct Answer: activity based accounting
Any occasion on which the brand or product is encountered by end customers is called __________?
A customer touch point
B company touch point
C retailers touch point
D relationship touch point
Correct Answer: customer touch point
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