M C Q s D r i v e

Management Sciences 5308 MCQs [All-Courses]

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Management Sciences focuses on the planning, organizing, leading, and controlling of resources to achieve organizational goals.This subject is highly important for competitive exams, academic study, and professional careers in the business and public sectors.

The hospitals, loan agencies, postal services and schools are examples of the services of __________?

A government sector
B private non-profit sector
C manufacturing sector
D business sector
Correct Answer: government sector

The legal staff, computer operators and accountants are the examples of services of __________?

A government sector
B private non-profit sector
C manufacturing sector
D business sector
Correct Answer: manufacturing sector

Considering the categories of services mix, the air travel with eatable is classified as _________?

A tangible goods with accompanying services
B pure tangible goods
C pure services
D major service with minor goods
Correct Answer: major service with minor goods

According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?

A responsiveness
B assurance
C empathy
D reliability
Correct Answer: responsiveness

The technique which tries to identify real cost of serving an individual customer is called ______?

A activity based accounting
B cost based accounting
C price based accounting
D turnover based accounting
Correct Answer: activity based accounting

Any occasion on which the brand or product is encountered by end customers is called __________?

A customer touch point
B company touch point
C retailers touch point
D relationship touch point
Correct Answer: customer touch point

The number of customers or potential customers who will help in company’s growth is classified as __________?

A customer’s base
B retailer’s base
C distributor’s base
D marketer’s base
Correct Answer: customer’s base

The system includes all the experiences while using the market offering is classified as ________?

A customer proposition
B value delivery system
C product proposition
D distinctive proposition
Correct Answer: value delivery system

The split loyal can show the company’s ___________?

A loyalty
B competitor’s brands
C strengths
D weaknesses
Correct Answer: competitor’s brands

The set of segments which share some profitable similarities are classified as ________?

A micro segment
B niche segments
C super segments
D similar segments
Correct Answer: super segments